Terms and conditions
This constitutes Participant's Agreement with TourDeForce LLC — Please read carefully:
The terms "excursion" and "excursions" cover ALL travel arrangements booked through TourDeForce LLC (including tours, hotels, transport arrangements etc). In the event that participants should add excursions after the completion of the booking, this same Agreement shall apply to ALL additional excursions, regardless of whether a separate Agreement is executed for the added excursions.
Participant is responsible for obtaining any applicable visas and/or vaccinations. If unsure of requirements, please consult with the corresponding embassies and health clinics.
It is the participant's responsibility to review all details of the excursions indicated in the Invoice, Tour Ticket, Voucher or/and visa support letter (excursion names, dates, prices, ship information, arrival/departure times etc) to ensure accuracy. IMPORTANT: At the start of the excursion, please notify us of the time you must be at the ship, airport or other destination. It is your responsibility to reconfirm the ship or flight's departure time on the day of the tour, and to alert TourDeForce LLC of any changes to your original schedule.
Cruise ship and ferry passengers can currently visit Russia on visa-waiver scheme provided that the stop in the port of call doesn't exceed 3 days (72 hours) and Participants stay overnight on board of the cruise ship.
Passengers from a ferry from Helsinki ("Princess Maria") may stay in a hotel with non-visa permission if their stay is not longer than 72 hours. They must arrive and depart St.Petersburg by ferry and have a return ticket.
For independent sightseeing Participant must obtain Russian visa. Participant must obtain visa in case of combining organized tours with TourDeForce LLC and independent sightseeing.
According to the agreement with the Ministry of Foreign Affairs, tour companies cannot assist Clients in obtaining Russian visas if tourist services are not booked through these companies.
If requested TourDeForce LLC will provide Participant with the necessary visa support papers (Invitation and Tour Voucher) for obtaining Russian visa at the Russian Consulate in the country where Participant lives. Participant may find the forms to print and to fill out on www.TourDeForce.travel as Participant complete the booking process.
Excursions are partially refundable if cancelled later than 14 days prior to the excursion date.
Full payment must be made not later than 3 days (72 hours) prior arrival.
1. At any time an Administration Fee of $30 per person will apply for cancellations for your reason.In addition, the company reserves the right to charge 5% of the total cost in relation to bank charges.
2. Less than 15 days before a tour, you will be charged 10% of the cost of your tour.
3. Less than 3 days, you will be charged 100% of the cost of the tour.
4. Cost of theatre, train and airline tickets is not refundable.
5. If you cancel your Private booking while other members of your party remain on the tour you will be refunded the difference in cost based on the revised numbers.
This change should be communicated to the company in writing and not later than 7 days prior the tour date.
|If notice received||Cancellation Charge|
|14 - 3 days||10% of the cost of your tour|
|less than 3 days (72 hours) or no show||100% of the cost of the tour
Private Tours and "Build your Tour" (BYT):
|If notice received
|A - You cancel your booking|
|14-3 days||10% of the cost of your tour|
|less than 3 days (72 hours) or no show||100% of the cost of the tour|
B - You cancel your booking
|7 days before the tour||Only difference in cost based on the revised numbers is subject to refund|
Refunds are not offered for "no-shows". A participant is considered a "no-show" if he/she is not at the designated time and place stated on the Tour Voucher, despite a ship/flight's timely arrival.
The Participant may cancel the booking at any time provided that the cancellation is communicated to the Company in writing. In addition to the above cancellation charges, TourDeForce LLC reserves the right charge monies for already paid tickets (for example, ballet; theatre and entertainment program tickets).
In the event that the ship cancels a port owing to weather conditions, please send an email IMMEDIATELY to info@TourDeForce.Travel from the ship's internet facility. A full refund will be processed for that excursion if the participant alerts us of the cancellation at least 24 hours prior to the excursion, or as soon as the ship announces the cancellation. Failure to alert us in a timely manner may void the refund.
30-DAY UNCONDITIONAL MONEY BACK POLICY
If you are not 100% happy with Tour de Force services, your money will be refunded. The following rules apply:
1. This policy works for all shore excursions in any Baltic port.
2. All you need to do is to send us a letter by e-mail, fax or mail within 30 days of the trip specifying the reasons for your discontent.
3. Your money will be refunded within 5 days of receipt of your letter.
CHANGES TO THE ORIGINAL BOOKING
Any changes to the original booking (for example, tour schedule, passenger names, departure dates, hotel) must be confirmed in writing by email, fax and/or via personal account on www.TourDeForce.travel. Any changes must be confirmed by TourDeForce LLC in writing by email or fax.
In order to guarantee participant safety and comfort, or to ensure timely arrival at the drop-off point (ship, airport, hotel etc.), TourDeForce LLC reserves the right to modify, substitute, or cancel any excursion if local conditions warrant.
If the scheduled excursion/itinerary cannot be offered due to a ship/flight's delayed arrival, the TourDeForce LLC will make an effort (whenever possible) to modify/substitute the excursion, so that the participant may enjoy the remaining time at port. Due to the cost of reallocating resources at the last minute, refunds will not be offered if the participant chooses not to take the substitute/modified excursion.
In case of changes in the itinerary TourDeForce LLC reserves the right to substitute alternative arrangements of comparable monetary value if Participant do not accept that substitution monies for the changed services will be refunded without any fees.
TourDeForce LLC reserves the right at any time to change order of the services included into Excursion and accepts no liability to the Participant whatsoever for loss of enjoyment or refunds could not be made as a result of these changes.
The TourDeForce LLC aim is to operate all Excursions as advertised but by entering into the Agreement the Participant accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason.
TourDeForce LLC reserves the right at any time to cancel or change any of the services, facilities or prices in that case Participant will be noticed about any changes in timely manner.
DISCLOSURE AND ASSUMPTION OF RISKS
The excursions operated by TourDeForce LLC have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk. All bookings are accepted on the understanding that the Participant appreciates such risks and hazards and that they undertake all tours at their own volition.
Participant acknowledges that there are inherent risks and dangers in participating in any excursion, including the risk of injury or death.
Participant also acknowledges that even the most highly-trained, competent and experienced guide and/or driver may suffer from errors in judgment, and that equipment failure, whether routine or extraordinary, may result in increased risk of injury or death.
Participant is responsible for consulting with their physician prior to participating in ANY excursion, especially excursions that require exertion. TourDeForce LLC will not be held liable for any health issues that may arise before, during, or after, an excursion.
As is standard in the industry, you are strongly advised to purchase trip interruption/cancellation insurance and a short-term personal health/accident policy from a reputable insurance company before leaving home.
RELEASE OF LIABILITY
I agree that if any portion of this agreement is found to be void or unenforceable, the remaining portion shall remain in full force and effect.
In the event that I am signing this agreement on behalf of other members of my group, I hereby agree that it is my responsibility to provide a copy of this agreement to ALL participants and to obtain their consent. I further agree that participation in these excursions automatically conveys the acceptance of these terms by ALL participants, regardless of whether each participant has duly signed and/or submitted this Agreement to TourDeForce LLC via online acknowledgement, fax, or postal mail.
I HAVE READ THE ABOVE AGREEMENT CAREFULLY, INCLUDING THE DISCLOSURE AND ASSUMPTION OF RISKS, AS WELL AS THE RELEASE OF LIABILITY, AND BY SIGNING THIS, AGREE THAT IT IS MY INTENTION TO EXEMPT AND RELIEVE TOURDEFORCE LLC, ET. AL. FROM LIABILITY FOR PROPERTY DAMAGE, PERSONAL INJURY, AND/OR WRONGFUL DEATH, WHETHER CAUSED BY NEGLIGENCE, OR ANY OTHER CAUSE. BY ENGAGING IN THESE EXCURSIONS, I HEREBY ACKNOWLEDGE THAT I UNDERSTAND THIS AGREEMENT AND AGREE TO VOLUNTARILY ASSUME ALL ASSOCIATED RISKS.